FAQs

Frequently Asked Questions

3H Global specializes in providing BPO services across a wide range of industries, including Healthcare, Finance, Real Estate, E-commerce, Technology, and Customer Service. Our services are tailored to meet the specific needs of each industry, ensuring quality and compliance with industry standards.

The Basic Starter Support Package includes essential support services such as data entry, order processing, social media assistance, basic email and chat support, and virtual assistance for administrative tasks. This package is ideal for businesses needing reliable support without the complexity.

Each of our pricing packages offers a free trial period to help you experience our service quality before making a commitment. The Basic Package includes a 1-day trial, the Standard Package includes a 2-day trial, and the Advanced Package includes a 3-day trial. No credit card is required to start your free trial.

Yes, 3H Global offers both monthly packages and flexible hourly rates to suit your business needs. Hourly pricing ranges from $9 to $99 per hour, based on the complexity and skill level required for the tasks.

No long-term contract is required. Our plans are flexible, and you can cancel any time with an advance notice period (5 days for Basic, 3 days for Standard, and 1 day for Advanced), giving you peace of mind.

Billing for our monthly packages is straightforward and hassle-free. You will receive your first invoice after the initial 30-day period, allowing you to experience our services fully before any charges. We do not require a credit card for starting a package.

3H Global provides comprehensive customer support services, including inbound and outbound call handling, email and chat support, virtual assistance, technical helpdesk support, and more. We aim to help businesses provide excellent service to their customers across all channels.

Yes, our Advanced Technical Expert Package is designed for specialized tasks, including medical billing and coding, IT and software development, accounting and financial services, recruitment support, and graphic design and animation. This package ensures skilled professionals handle your complex needs.

Onboarding with 3H Global is simple and efficient. Once you select a package or an hourly option, we discuss your specific requirements, align on goals, and introduce you to your dedicated support team. We also provide regular updates and performance reports to ensure you’re informed every step of the way.

Absolutely! Our packages are flexible to accommodate your changing business requirements. You can upgrade or downgrade your package at any time, and our team will assist in ensuring a seamless transition.

Our billing cycle begins with the first invoice being issued after 30 days of service. This allows clients to evaluate our services before committing financially.

3H Global prioritizes data security and confidentiality. We implement strict data protection protocols, including secure access controls, regular security audits, and compliance with relevant data protection regulations.