Technical Support/Helpdesk
Technical Support/Helpdesk
3H Global’s technical support and helpdesk services are designed to resolve your customers’ technical challenges quickly and effectively. Our experienced IT professionals are available around the clock to provide top-tier support for hardware, software, and networking issues.
Technical Support Activities:
– Troubleshooting & Problem Resolution
– Software Installation & Updates
– Network Configuration & Management
– Hardware Diagnostics
– Remote IT Support
– User Training and Onboarding
Helpdesk Support Activities:
– Ticketing System Management
– First-level & Second-level IT Support
– Application Support
– System Monitoring & Issue Escalation
– Technical Documentation